User Data Deletion Instructions — ADSET

Option A — Request deletion by email

Email info@adset.tech with the subject line “Data Deletion Request” and include:

• The email address you used with ADSET
• Your workspace/company name (if known)
• Your store domain (for example yourstore.salla.sa), if you are asking us to delete store data
• If applicable, any identifiers that help us locate your account (do not include passwords)

We may ask for additional information to verify your identity before deleting data. We typically complete deletion or anonymization within 30 days, unless a longer period is required by law.

Option B — Remove ADSET access from third-party settings

If you connected ADSET using a third-party login or permissions, you can also remove ADSET’s access from your account settings on that third-party service. Removing access may prevent further data access going forward.

Connected store data (Salla, Zid, Shopify)

When you connect a store to ADSET, we receive order and sales data from that store so we can show your revenue, orders and attribution alongside your advertising. For each order we may hold the order id and reference, order date, totals and currency, order and payment status, payment method, coupon code, item names and quantities, delivery city, region and country, a hashed customer identifier, the customer name as supplied by the store, and any campaign tracking values attached to the order.

We also hold your store name, domain and currency, and an encrypted access token that lets us read orders until you disconnect.

Uninstalling the app is not the same as deletion. Removing ADSET from your Salla, Zid or Shopify store stops any further data from reaching us and revokes our access, but the order data we already received stays in our systems until you ask us to delete it. To have it removed, send the deletion request described in Option A and tell us your store domain.

How store deletion works, and how long it takes

Once we verify the request, we delete the stored access token, the store connection record, and every order record we hold for that store, including the copies held in our analytics warehouse. Aggregated figures that cannot identify you or your customers may be retained.

We complete store data deletion within 30 days of verifying the request, and usually sooner. If a law requires us to keep specific records for longer, we will tell you which records and why.

What we delete

Upon a valid deletion request, we delete or anonymize personal data associated with your ADSET account, including waitlist and support communications where applicable, unless retention is required by law or for legitimate interests (e.g., security, fraud prevention, or compliance).

Contact

For deletion requests or questions, contact info@adset.tech.